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Your private information is safe at all times on our gaming site. We only collect the information we need, such as your registration details, payment information, gameplay records, device identifiers, and IP addresses. These details help to confirm the account, check the legal age, and stop fraud. All processing operations follow the rules set by GDPR and local data protection laws. To keep data safe while it is being sent and stored, our team uses advanced encryption and firewall protection. Only authorised staff can access records, and access is strictly controlled. You can manage your communication settings, control who can see your data, and ask for deletions at any time through user preferences. Most of the information on your account is deleted within 30 days of closing it, unless it needs to be kept for legal or regulatory reasons. We only use licensed third-party services to handle payments and help players. Each partner goes through strict compliance checks, and contracts spell out exactly how information can be used and stored. KYC, or player verification, makes sure that all actions can be traced back to real people. You may need to upload a government-issued ID or something similar before you can make withdrawals or take part in high-value sessions. Our support operators will quickly handle requests to update or access your information. You still have the right to object to certain processing, limit usage, or ask for files in a format that can be moved. Regulatory authorities require that all questions be answered within 30 days. If you have questions about how we handle data or your rights, please email or chat with our support team. You can find all of your contact information in the account settings. Changes to these terms are announced at least seven days in advance, and any changes that are important to you are explained clearly.
To keep up with the rules and protect users' rights, registration and account setup must be done with accurate identification. The table below shows the main types of information that are collected when you use an account, make a financial transaction, or interact with the website:
| Type of Information | Purpose | Examples |
|---|---|---|
| Verification of personal identification, following the law, and stopping duplicate accounts | Full name, date of birth, ID card or passport number issued by the government | How to Reach Us |
| Communication, notifications about changes, and security alerts | Email address, cell phone number, and home address | Financial Information |
| Processing of transactions, validation of withdrawals, and checks for fraud | Information about credit and debit cards, bank accounts, and payment provider accounts | Data on Use |
| Service optimisation, finding technical problems, and helping users | IP address, type of browser, model of device, language settings, times of access, page visits, and clickstream | Activity in the Game |
| Personalising offers, keeping an eye on responsible behaviour, and following the rules set by the government | Betting history, game statistics, and length of session | Data about where you are |
| Compliance with geo-restrictions and fraud detection | IP, country, and city-based geolocation | Documents for KYC |
| Checking someone's identity, confirming their age, and making sure they follow anti-money laundering rules | Proof of residence, scanned documents, and a selfie with ID |
Users should give accurate and up-to-date information to avoid service interruptions or withdrawal procedures. All records are handled with strict privacy rules and encrypted ways of sending them. To make sure you don't lose service, update your personal information in the profile section or by getting in touch with support.
The information we collect about users serves many purposes, such as helping us manage accounts, process transactions, provide customer support, and follow the law. We look for unusual patterns in activity logs that include device data and IP addresses to stop unauthorised activities or fraud. Each member sets their own communication preferences, which decide what kinds of notifications and promotional updates they get. Data is kept on servers in areas with strong legal protections and using advanced encryption standards. Tiered authentication protocols make it very hard to get to personal records, and trained staff keep an eye on them. Independent penetration tests and regular security audits check the strength of storage systems and find any weaknesses that could be exploited. Retention periods follow the law, and information is securely deleted after the required period of time has passed. A special portal lets users review or change stored information on their own, which makes sure that everything is clear and that users have control over their own data. Regular reviews of how things are handled keep them in line with data protection laws and new security technologies.
Clients who are registered can always look at and change the information they have stored. Users can quickly get a list of their stored identification, contact information, transaction history, and recorded activity logs that are linked to their profile by making a formal request through dedicated support channels or account settings. You can start a structured removal request for erasing account records through the communication platform or a specific web form. All related activity, verification records, and personal entries will be deleted in an orderly manner within the time frame set by the relevant regulatory authorities. This is usually within thirty calendar days, unless legal retention requirements require them to be kept longer. Clients have the right to ask how to fix mistakes in their own files. After the requester's identity has been properly verified, any changes or corrections will be made. If you ask, you can get the collected data in a format that machines can read, which lets clients move their profile information to other places as they see fit. Clients will get a clear explanation of why any data retention is necessary if a request to remove or access data cannot be fully met because of legal requirements, such as anti-money laundering rules or contract documentation periods. Support staff are still available to explain the steps, deadlines, and results of any requested changes or deletions.
All money transactions are handled with strong security measures that meet PCI DSS and local licensing requirements. Advanced TLS encryption (version 1.2 or higher) protects payment form entries, such as credit card numbers and e-wallet credentials, so that sensitive information can't be intercepted while it's being sent. For withdrawals over a certain amount, two-factor authentication is required. This means that there has to be a second step to verify the transfer of funds. Certified third parties do penetration tests on all payment service integrations every three months. Testing looks for weaknesses like SQL injection and cross-site scripting on payment endpoints. Tools for monitoring fraud look for unusual behaviour, like sudden changes in how people bet or how much they win. Transactions that are marked as suspicious are automatically put on hold for further review by a person. Users can set their own deposit and withdrawal limits in their profile settings. They can also turn on cool-off or self-exclusion periods to have even more control over their transactions. The payment information that is stored is tokenised, which means that real account numbers and CVVs are never kept on the platform's servers. All refunds, chargebacks, and reversals must be confirmed through a registered email address. This lowers the risk of actions that aren't authorised. Users are advised to check that their bank is enrolled in 3D Secure or another strong customer authentication protocol, change their payment method passwords often, and make sure that all communications start on verified domains (look for the lock symbol in your browser). If there are any problems with your money, customer support will get back to you within 24 hours. If necessary, the issue will be sent to compliance officers. Secure upload links using HTTPS are provided if more paperwork is needed.
To improve site functionality and make user sessions more personal, this platform uses advanced tracking tools like HTTP cookies, web beacons, local storage objects, and device fingerprinting. Essential Cookies: These files are needed to verify your identity, manage your session, and stop people from doing things they shouldn't. Blocking them could break important parts of the site. Functional cookies keep track of things like the user's language preferences, game history, and interface settings. Turning these off may make it harder for users to personalise their experience. Analytical Tools: Third-party services like Google Analytics gather anonymous data about how people use your site, such as how long they stay, where they are located, and what kind of device they are using. These insights are very helpful for improving the design of the platform and fixing bugs. Pixel tags and partner network identifiers are examples of advertising technologies that track ad interactions. They help with responsible marketing and delivering reward programs without revealing personal information. Users can limit certain trackers by changing their browser settings or clicking on opt-out links. Some preferences, on the other hand, need to be set up for each device, which could make the service work less well. Clearing cookies often or using browser add-ons that focus on privacy can give you more control over session data, but they may also make you have to verify your security more than once or lose saved preferences. To change cookie permissions in more detail, look at your browser's help files or go to the site's cookie consent management interface, which you can find at the bottom of each page. We follow the rules set out by the GDPR and the ePrivacy Directive when it comes to tracking users' choices. Different technologies have different rules about how long they keep data. For example, session cookies are deleted when you log out, but persistent identifiers can stay for up to 12 months unless you delete them yourself.
We don't share information you give us when you sign up or use your account with anyone else unless we have a clear reason to do so. We only share information with third parties when it is necessary for payment processing, following the law, fighting fraud, or doing analytics. These recipients could be licensed payment processors, government agencies, or certified technology partners who help with game performance and tools for responsible gambling. Before sharing any information, each outside partner goes through a due diligence process to make sure they are following all of the rules about keeping information private, only using it for the purpose it was given, and not sharing it with anyone else. Only the information that is absolutely necessary for their job is shared. For example, processors only share payment information, and compliance checks only share the information they need to do their job. Partners are not allowed to use user information for anything else, like marketing or profiling, without the user's direct, informed consent. No personal information can leave the European Economic Area unless partners can prove that they can protect it well enough, as required by GDPR and other similar rules. This can be done through Standard Contractual Clauses or other means. There are strong legal and technical protections in place to keep user information safe from unauthorised access or misuse when it crosses these borders. We look at each request for data from law enforcement or regulators on its own merits. Information will only be released if legally compelled and after a thorough review by legal counsel. Users may request further details about categories of third parties receiving their information by contacting customer care through the support panel. For audit or statistical purposes, only aggregated and anonymized records may be provided to external auditors or business partners, ensuring individual identities remain confidential. Regular reviews of all third-party relationships take place to assess ongoing compliance and the necessity of continued data exchange.
Direct channels are established specifically for data protection inquiries. You can raise queries about data handling, corrections, or limitations via a dedicated email: [email protected]. Each communication is processed by specialists trained in regulatory compliance. If you prefer written correspondence, send documentation to: Compliance Department, 21luckybet Support Office, 15 Castle Lane, Level 3, Dublin, D02 NP74, Ireland. Mark all letters "Data Inquiry" to ensure correct routing. For immediate assistance or clarification on rights, use the live chat interface on the account dashboard. Choose the “Data Processing” topic to connect with an appointed officer. The team is available 24/7 for urgent escalation. Before submitting requests, prepare your registered email address and reference ID. This ensures rapid verification and response. Never disclose your password or banking credentials when engaging with support teams. For unresolved matters, regulatory recourse is provided. Contact the designated data authority at Irish Data Protection Commission referencing your case ticket. All responses from support staff are conducted according to GDPR protocols, ensuring transparent communication and verifiable audit trails.
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